What do I do if my AT&T Internet is not working?

If your AT&T Internet is not working, you’re not alone. Many users experience connectivity issues, slow speeds, or outages from time to time. Fortunately, there are several troubleshooting steps you can take to resolve the issue before reaching out to AT&T support. This guide will walk you through common problems and solutions so you can get back online quickly.

1. Check for AT&T Internet Outages | ATT Support

Before troubleshooting your home network, check whether there is an AT&T Internet outage in your area. Here’s how you can do this:

• Visit the AT&T Service Status page.
• Sign in with your AT&T credentials to see if there are reported outages.
• Follow AT&T’s Twitter account or customer forums for real-time updates.
• Contact AT&T support to confirm any widespread issues.

If there is an outage, you may need to wait until AT&T restores service. In the meantime, you can use mobile data or a different Wi-Fi connection if available.

2. Restart Your AT&T Modem and Router | ATT Support

A simple restart can often resolve connectivity issues. Follow these steps to reboot your AT&T modem and router:

1. Unplug your AT&T modem and router from the power source.
2. Wait for at least 30 seconds.
3. Plug the modem back in first and allow it to fully restart.
4. Plug in the router and wait for the connection to stabilize.
5. Try reconnecting your devices to the internet.

If restarting doesn’t work, proceed to the next troubleshooting steps.

3. Verify Your AT&T Internet Connection | ATT Support

Your AT&T Internet connection may not be working due to loose or disconnected cables. Check the following:

• Ensure all cables are securely plugged into your modem and router.
• If you’re using a wired connection, confirm that the Ethernet cable is properly connected.
• Test different outlets to rule out power issues.
• If you have a fiber connection, check that the ONT (Optical Network Terminal) is receiving power and properly connected.

4. Run AT&T Smart Home Manager Diagnostics | ATT Support

AT&T offers a Smart Home Manager app that allows users to diagnose and resolve connectivity issues. Here’s how to use it:

1. Download the AT&T Smart Home Manager app from the App Store or Google Play.
2. Log in with your AT&T credentials.
3. Run a network health check to identify any issues.
4. Follow the suggested troubleshooting steps provided by the app.

This tool can also help you manage your Wi-Fi network, check for device connectivity, and reset your gateway remotely.

5. Check for Device-Specific Issues | ATT Support

If only one device is having trouble connecting, the issue may not be with AT&T Internet but with the device itself. Try the following:

• Restart the device.
• Forget the Wi-Fi network and reconnect.
• Update the device’s network drivers or software.
• Test another device to see if the issue persists.
• Try connecting the device via an Ethernet cable to rule out Wi-Fi problems.

6. Improve Your AT&T Wi-Fi Signal | ATT Support

Slow or intermittent connections can be caused by weak Wi-Fi signals. Here are some ways to improve your AT&T Wi-Fi performance:

• Move your router to a central location in your home.
• Avoid placing the router near walls, metal objects, or electronic interference.
• Upgrade to a mesh Wi-Fi system or range extenders if your home has dead zones.
• Reduce the number of devices connected to the network.
• Change your Wi-Fi channel settings using the AT&T Smart Home Manager app.

7. Reset Your AT&T Gateway to Factory Settings | ATT Support

If none of the above steps work, resetting your AT&T gateway to factory settings may help. Here’s how:

1. Locate the reset button on your AT&T modem or gateway.
2. Press and hold the reset button for 10-20 seconds using a paperclip.
3. Release the button and wait for the modem to reboot.
4. Reconfigure your Wi-Fi settings using the AT&T Smart Home Manager app.

Keep in mind that this will erase all custom settings, including Wi-Fi passwords and port forwarding rules.

8. Contact AT&T Customer Support for Help | ATT Support

If you have tried all troubleshooting steps and your AT&T Internet is still not working, it’s time to contact AT&T support. You can reach them via:

• AT&T Support Website: AT&T Help & Support
• Customer Service Phone: 1-800-288-2020
• AT&T Live Chat: Available on the support website
• AT&T Store: Visit a local AT&T store for in-person assistance

When contacting AT&T support, have the following information ready:

• Your AT&T account number
• A description of the problem
• Troubleshooting steps you’ve already attempted
• Your modem/router model number

Conclusion

AT&T Internet issues can be frustrating, but by following this comprehensive troubleshooting guide, you can resolve many common problems without waiting for support. Start with simple fixes like restarting your modem, checking for outages, and using AT&T’s Smart Home Manager for diagnostics. If you still need assistance, contacting AT&T support is the best option to restore your service quickly.

For ongoing issues, consider upgrading your AT&T plan, investing in better Wi-Fi equipment, or consulting with an AT&T technician to optimize your home network. Need more help? Visit the AT&T support website for additional resources.